I like it when a developer and so on actively responds, keeps the community in the loop and generally gets down with their fans. NCSoft rank up there with Valve, Blizzard, Bioware and Gearbox Software for me in that regard. I've been looking at their community site especially since the recent server troubles.
Aion™ Online :: Notices - Lance Stites Talks About the State of Aion Today
I'm pretty encouraged by this, what do you think?