you've got to read this!

Jdub22 · 05-26-2006, 09:54 PM

My bank is so helpful. I had the most delightful conversation just moments ago via the "Live Chat" feature from their website. I've censored names to conceal identity but it really doesn't take away from the conversation.

Let's just call the customer service rep "Banker" for now. I am Jon.

Please wait for a representative to respond.
Hello. This is BANKER in Member Service. How may I help you today?
Jon: hello
BANKER: Hi!
Jon: i want to transfer money from my account to my brother's account (i have his account number here)
Jon: i'm wondering if it can be done without actually GOING to the bank
Jon: and i could verify that i really am me and not a criminal
BANKER: The only way I can do that is with a signature.
BANKER: Do you have a fax machine?
Jon: unfortunately not. i have a web cam though
BANKER: If you can fax a written request then we can verify your signature.
BANKER: I don't know what you look like so the web cam wouldn't work.
Jon: i just figured that if i could send a "bill" online to a business, why not send money to my brother? but oh well
Jon: i have photo ID too i could hold it up to the web cam
BANKER: Sorry!
Jon: but if i have to, i will just go to the bank
Jon: i just didn't want to drive
BANKER: I need a signature to keep on file to prove the request.
BANKER: I wish I could help you. The web cam idea is very clever.
BANKER: I'll have to bring that up to my manager.
Jon: oh yeah that would be awesome
Jon: because mine is quality too
Jon: my girlfriend gave me it
BANKER: That is nice of your girlfriend.
Jon: she saw you say that
BANKER: Good!
BANKER: You're a funny guy Jon!
Jon: hey well thanks for the help and
BANKER: You're welcome! Is there anything else I can help you with?
BANKER: You're the first person that made me really laugh today so thanks for that!
Jon: yeah i bet the other customers are noobs
Jon: but i know you can't comment on that
BANKER: No, actually they are all very nice, but sometimes people take their banking very seriously.
Jon: well that is understandable
Jon: i bet some people are like "I WANT ME FRICKIN MONEY NOW AEEEEE!"
BANKER: Some times people are like that.
BANKER: I don't give them money so I don't have that problem very often.
Jon: i should probably stop talking now because you guys probably keep these conversations on file and i don't want any negative comments on my record
BANKER: We do archive our chats, but we do not make comments on your record about the conversation.
Jon: oh what a relief
BANKER: Is there anything else I can help you with?
Jon: it seems there is not
BANKER: Thank you for visiting. Please contact us at anytime.
Jon: there is one thing you can do
Jon: you can have a nice day
BANKER: Thanks! You have a nice day as well Jon.
Jon: goodbye
BANKER: Bye!

following the conversation was a brief survey of simple Yes/No questions and then this question:

Do you have any suggestions on how we could improve this service?

my response:

you can give BANKER a raise because he was such a nice fellow to answer my questions. such a pleasant person to chat with. he was humorous, yet professional. it makes me so happy to be a customer to people like BANKER.

i'll be sure to use the Live Chat feature whenever i have a question about banking.

Magus · 05-26-2006, 10:43 PM

I wish the people at my ISP were as nice if i asked why my internet is down at times.

Fycus · 05-27-2006, 01:51 AM

You are probably speaking to an Indian, so ask for level 2 or level 4 service (service held by a person who is seasoned with ISP service and speaks the english language proficiently) .

Magus · 05-27-2006, 11:05 PM

Well, they speak dutch, like me, but they just get grumpy fast, with all my rantings :francesco:

GT@Ultra · 05-28-2006, 02:13 AM

Chello anyone? =)

Dirt_pridE · 05-28-2006, 04:37 PM

Quote:

Originally posted by GT@Ultra@May 28 2006, 02:13 AM
Chello anyone? =)

nah, i prefer beer =)

05-29-2006, 06:34 PM

Why don't you just get Online banking? Its soo much easier.

Teh Pixelator · 06-18-2006, 10:07 AM

Quote:

Originally posted by GT@Ultra@May 28 2006, 01:13 AM
Chello anyone? =)

too young 2 drink ;)

8246/*-795130. · 07-13-2006, 02:27 PM

Quote:

Originally posted by Takeyutso@May 27 2006, 10:05 PM
Well, they speak dutch, like me, but they just get grumpy fast, with all my rantings :francesco:

hey! im indian! put i speak fluent english. no accent at all. i was born here. :rant:

Greywolf · 07-31-2006, 01:10 PM

Just wondering Jdub... are you and your lovely girlfriend still together?

05-26-2006, 09:54 PM	#1 (permalink)
Jdub22 is on the 5th circle: Wrath & Sullenness Join Date: Jul 2003 Location: USA Posts: 1,035 Hellbux: 22,935	My bank is so helpful. I had the most delightful conversation just moments ago via the "Live Chat" feature from their website. I've censored names to conceal identity but it really doesn't take away from the conversation. Let's just call the customer service rep "Banker" for now. I am Jon. Please wait for a representative to respond. Hello. This is BANKER in Member Service. How may I help you today? Jon: hello BANKER: Hi! Jon: i want to transfer money from my account to my brother's account (i have his account number here) Jon: i'm wondering if it can be done without actually GOING to the bank Jon: and i could verify that i really am me and not a criminal BANKER: The only way I can do that is with a signature. BANKER: Do you have a fax machine? Jon: unfortunately not. i have a web cam though BANKER: If you can fax a written request then we can verify your signature. BANKER: I don't know what you look like so the web cam wouldn't work. Jon: i just figured that if i could send a "bill" online to a business, why not send money to my brother? but oh well Jon: i have photo ID too i could hold it up to the web cam BANKER: Sorry! Jon: but if i have to, i will just go to the bank Jon: i just didn't want to drive BANKER: I need a signature to keep on file to prove the request. BANKER: I wish I could help you. The web cam idea is very clever. BANKER: I'll have to bring that up to my manager. Jon: oh yeah that would be awesome Jon: because mine is quality too Jon: my girlfriend gave me it BANKER: That is nice of your girlfriend. Jon: she saw you say that BANKER: Good! BANKER: You're a funny guy Jon! Jon: hey well thanks for the help and BANKER: You're welcome! Is there anything else I can help you with? BANKER: You're the first person that made me really laugh today so thanks for that! Jon: yeah i bet the other customers are noobs Jon: but i know you can't comment on that BANKER: No, actually they are all very nice, but sometimes people take their banking very seriously. Jon: well that is understandable Jon: i bet some people are like "I WANT ME FRICKIN MONEY NOW AEEEEE!" BANKER: Some times people are like that. BANKER: I don't give them money so I don't have that problem very often. Jon: i should probably stop talking now because you guys probably keep these conversations on file and i don't want any negative comments on my record BANKER: We do archive our chats, but we do not make comments on your record about the conversation. Jon: oh what a relief BANKER: Is there anything else I can help you with? Jon: it seems there is not BANKER: Thank you for visiting. Please contact us at anytime. Jon: there is one thing you can do Jon: you can have a nice day BANKER: Thanks! You have a nice day as well Jon. Jon: goodbye BANKER: Bye! following the conversation was a brief survey of simple Yes/No questions and then this question: Do you have any suggestions on how we could improve this service? my response: you can give BANKER a raise because he was such a nice fellow to answer my questions. such a pleasant person to chat with. he was humorous, yet professional. it makes me so happy to be a customer to people like BANKER. i'll be sure to use the Live Chat feature whenever i have a question about banking. __________________ ASUS A7N8X-E Deluxe AMD BARTON 2500+ GEIL 1GB DUAL-DDR400 PC3200 ATI RADEON X1600 PRO 256MB WD 74GB RAPTOR 10,000RPM SATA150 HDD MAXTOR 60GB ATA133 HDD WINDOWS XP PRO

05-26-2006, 10:43 PM	#2 (permalink)
Magus Administrator Join Date: Dec 2003 Posts: 2,420 Hellbux: 64,279 bLURROVITCH	I wish the people at my ISP were as nice if i asked why my internet is down at times. __________________ Computer: Intel Q6600 B3 \| CM2X-6400C4 x4 (4gb) Ram \| Seagate 500GB \| Point Of View Geforce 8800GTX \| Samsung 226BW 22" Nxs: "Tis beer o' clock "

05-27-2006, 01:51 AM	#3 (permalink)
Fycus is on the 5th circle: Wrath & Sullenness Join Date: Apr 2004 Location: East Bay, California Posts: 1,232 Hellbux: 16,495	You are probably speaking to an Indian, so ask for level 2 or level 4 service (service held by a person who is seasoned with ISP service and speaks the english language proficiently) . __________________ OFFICIAL ACKBAR FAN CLUB MEMBER Gamertag: Choatsy

05-27-2006, 11:05 PM	#4 (permalink)
Magus Administrator Join Date: Dec 2003 Posts: 2,420 Hellbux: 64,279 bLURROVITCH	Well, they speak dutch, like me, but they just get grumpy fast, with all my rantings :francesco: __________________ Computer: Intel Q6600 B3 \| CM2X-6400C4 x4 (4gb) Ram \| Seagate 500GB \| Point Of View Geforce 8800GTX \| Samsung 226BW 22" Nxs: "Tis beer o' clock "

07-31-2006, 01:10 PM	#10 (permalink)
Greywolf is on the 5th circle: Wrath & Sullenness Join Date: Jul 2003 Posts: 1,566 Hellbux: 22,552	Just wondering Jdub... are you and your lovely girlfriend still together? __________________

05-28-2006, 02:13 AM	#5 (permalink)
GT@Ultra is on the 2nd circle: Lust Join Date: Aug 2005 Posts: 240 Hellbux: 3,968	Chello anyone? =)

05-29-2006, 06:34 PM	#7 (permalink)
64705 is on the 5th circle: Wrath & Sullenness Join Date: Aug 2004 Posts: 1,465 Hellbux: 13,894	Why don't you just get Online banking? Its soo much easier.

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